covid-19 faq's

Can I book for this summer?

We can take bookings from the 13th July to the 31st December.

If you have a self-contained motorhome or caravan, then you can book to arrive from the 13th July.

If you have a tent or trailer tent then you can book to arrive from the 25th July.

If you want to book a pod, you can book from the 25th July.

Regrettably, because of the cleaning involved, we have decided not to open our Ready Tent for bookings this summer. You can book the Ready Tent for 2021. 

What facilities are open/closed?

The shared facilities will be open from the 25th July 2020, but they are subject to social distancing measures and reduced capacity and so the wait may be longer. If you have toilet/shower facilities in your caravan or motorhome, these should be used where possible.  

There may be times when we have to close some/all of the facilities at short notice for a deep clean, or due to changes in government regulations. We will try our best to keep you informed of these changes. All shared facilities are used at your own risk.

The activities usually on offer are also reduced – we cannot offer Sticky Club. Animal Feeding will run at a socially distanced capacity and the bar activities/events will be on an ad-hoc basis.

Can I book a Pod or Ready Tent?

You can book a pod for arrival on Fridays or Saturdays throughout the summer. Minimum 2 nights, maximum 3.

We are not taking bookings for the Ready Tent for 2020. If you'd like to book for 2021, please use the online booking facility or contact us.

Can I book for a group of family/friends?

At this time we can only accept bookings for single pitches. This is to comply with government regulations concerning group gatherings. We cannot arrange or facilitate a group gathering. All the people on your pitch must be resident at your usual address, or part of your social "bubble". 

Any pitches that know each other will be expected to STRICTLY adhere to the current social distancing guidelines.

What are you doing to help keep guests safe?

Measures include increased cleaning and operating at half site capacity. Please see more information on this page.

What happens if I fall ill while I am staying with you?

If you feel unwell with COVID-19 symptoms during your stay, please self-isolate in your van and call us. We will advise you to arrange a test (call 119 or use this link) and follow the advice given.

What if I can't come on my booked dates because I'm unwell?

We offer flexibility with your booking – if you need to change the dates because you or a family member falls ill with Covid-19 or you or your family needs to self-isolate, then we will reschedule your booking in 2020 or 2021 or offer a credit note if you are unsure which dates to re-book. There will be no charges for this.

Your deposit remains non-refundable (except in the event of that government law or our Local Authority forces us to close due to Covid-19 – see below). If you need to cancel your holiday because of Covid illness or because you choose not to travel then we will move your booking to another date in 2020 or 2021 or offer a credit note for whatever has been paid. If you have paid the balance for your booking (after June 2020), this is also non-refundable.

What if the Welsh Government enforces another lockdown and the site must close?

If Dolbryn is forced to close by law, we will move your booking, offer a credit note or refund your deposit (and balance paid if applicable).

The area I live is in local lockdown, can I still travel to Dolbryn?

We cannot accept bookings or arrivals from areas that are in local lockdown at the time of arrival. Please contact us to re-schedule your booking or arrange a credit note. 

What do I need to do to keep myself and my family safe while on site?

We ask that all guests adhere to the rules and regulations set out for them, and also abide by additional measures such as wearing face coverings where necessary and remembering the social distancing rules at all times. You can find out more about what we expect from our guests here.

Will the chemical toilet disposal points be open?

Yes, these will be open at all times. Along with the water taps on the fields. 

Can I bring a shower tent to go alongside my caravan or motorhome?

No. Shower tents are not permitted. Toilet tents are ok, but these must fit on your pitch with your tent. 

Why aren't the prices reduced to reflect the reduced facilities?

Unfortunately keeping our guests safe means increased costs in terms of cleaning resources (products and manpower). We have invested in signage, information boards and guidance to help advise our guests. We have completed training, health and safety paperwork and certification, and we are operating the site at half capacity to further reduce the risks to guests.

We believe we still have a lot to offer at Dolbryn, and our warm welcome, peaceful surroundings and rural setting are all worthy of the standard pitch price. 

What about the local area? Will anything be open?

Local relationships are really important to us all and some residents are understandably apprehensive about the potential impacts of returning visitors; they will need reassurance demonstrated by your thoughtfulness. Please support local businesses where possible,

You can check our website pages for ideas of days out and activities, but it is worth contacting venues before you set out, to check opening times and booking procedures. 

Lockdown restrictions are easing in Wales, so many outdoor attractions are open from the 6th July. Pubs, restaurants and cafes can open their outside space from the 13th July. 

In our local town, Newcastle Emlyn, there are shops, gift shops, cafes, take-aways, restaurants and pubs all open. And there is free parking in the town car parks. 

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Dolbryn,

Capel Iwan Road,

Newcastle Emlyn,

Carmarthenshire.

SA38 9LP

01239 710 683

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Dolbryn Farm CYF trading as Dolbryn Caravan and Campsite

Registered office: Dolbryn, Capel Iwan Road, Newcastle Emlyn.

Registered in Wales. Company Number: 09708563

© 2016 Dolbryn Caravan and Campsite