COVID-19 FAQs

UPDATED MARCH 2022

On the 28th March, Wales will move to a "Covid Secure" status - which means all remaining restrictions will be lifted.

However, businesses and the public are encouraged to take steps to protect themselves and the vulnerable where necessary.

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What this means for us here at Dolbryn is that while there is no legal requirement to socially distance or to wear face coverings, if you would rather do so in any of our indoor areas, then we encourage you to. 

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Although the restrictions in terms of social distancing and group gatherings have been removed, we ask that you show awareness and understanding towards our guests and staff who may still feel apprehensive, and give everyone space if requested. Thank you.

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Please let us know if you need any help or advise on this matter. .

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We will continue with our usual stringent cleaning routine and we ask guests to continue with careful hand washing.

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The Barn Bar has now re-opened indoors, but the beer garden will also be open. Please ask at reception or check with one of the team for details of opening hours.

The shop is open from 08:30 - 10:30am and again 2pm - 7pm. 

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If you have a question that has not been answered by any of this information, then please contact us on 01239 710683, enquiries@dolbryn.co.uk or 07900265661. Thank you

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Can I book for this year?

Yes. We will be fully open for all units from the 1st March to the 7th November 2022. 

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What facilities are open/closed?

All facilities will be open as usual. Please check at reception or ask one of the team for specific opening hours for each facility.

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Can I book a Pod or Ready Tent?

Yes, you can book both the pods and the Ready Tent. 

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Can I book for a group of family/friends?

Yes, we welcome peaceful family groups. 

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What are you doing to help keep guests safe?

Measures include increased cleaning and operating the site at a reduced capacity. Please see more information on this page.

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What happens if I fall ill while I am staying with you?

If you feel unwell with COVID-19 symptoms during your stay, please self-isolate at your pitch and call us. We will advise you to arrange a test (call 119 or use this link) and follow the advice given.

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What if I can't come on my booked dates because I'm unwell?

We offer flexibility with your booking – if you need to change the dates because you or a family member falls ill with Covid-19 or you or your family needs to self-isolate, then we will reschedule your booking in 2022 or offer a credit note if you are unsure which dates to re-book. There will be no charges for this.

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Your deposit remains non-refundable (except in the event of that government law or our Local Authority forces us to close due to Covid-19 – see below). If you need to cancel your holiday because of Covid illness or because you choose not to travel then we will move your booking to another date in 2022 or offer a credit note for whatever has been paid. If you have paid the balance for your booking (after June 2020), this is also non-refundable.

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What if the Welsh Government enforces another lockdown and the site must close?

If Dolbryn is forced to close by law, we will move your booking, offer a credit note or refund your deposit (and balance paid if applicable).

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The area I live is in local lockdown, can I still travel to Dolbryn?

We cannot accept bookings or arrivals from areas that are in local lockdown at the time of arrival. Please contact us to re-schedule your booking or arrange a credit note. 

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What do I need to do to keep myself and my family safe while on site?

You can find out more about what we expect from our guests here.

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Can I have day visitors?

Yes, day visitors are now permitted on site. However, they must report to reception on arrival because we need their contact details for the Test & Trace system. There is a small charge of £3 for adult visitors and £1.50, payable on arrival.

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Will the chemical toilet disposal points be open?

Yes, these will be open at all times. Along with the water taps on the fields. 

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Can I bring a shower tent to go alongside my caravan or motorhome?

No. Shower tents are not permitted. Toilet tents are ok, but these must fit on your pitch with your tent. 

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What about the local area? Will anything be open?

Local relationships are really important to us all and some residents are understandably apprehensive about the potential impacts of returning visitors; they will need reassurance demonstrated by your thoughtfulness. Please support local businesses where possible,

You can check our website pages for ideas of days out and activities, but it is worth contacting venues before you set out, to check opening times and booking procedures. 

In our local town, Newcastle Emlyn, there are shops, gift shops, cafes, take-aways, restaurants and pubs all open. And there is free parking in the town car parks. 

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