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COVID-19 FAQs

UPDATED AUGUST 2021

Wales has now officially moved into Coronavirus Alert Level 0.

This mean that all legal limits on social contact will be removed and there is no legal requirement to socially distance.

We advise all our guests to continue wearing facemasks in the indoor areas at Dolbryn, and being vigilant about possible Covid symptoms. Please do not travel to us if you have, or think you may have, Covid.

We will continue with our usual stringent cleaning routine and hand sanitiser and anti-bac spray will be available throughout the facilities for your use.

The Barn Bar will remain closed inside, but the beer garden will be open Wednesday - Sunday evenings for outdoor service (weather dependent). The shop is open from 08:30 - 10:30am and again 2pm - 7pm. 

We still need contact details of all adults over 16 on site for the Test & Trace system, so if you're visiting as part of a group please drop you details at reception or scan in using the NHS app. All day visitors must continue to check-in at reception and leave their details.

Although the restrictions in terms of social distancing and group gatherings have been removed, we ask that you show awareness and understanding towards our guests and staff who may still feel apprehensive, and give everyone space if requested. Thank you

If you have any queries, please don't hesitate to contact me. Thanks and stay safe all

Can I book for this year?

We can take bookings from the 1st April 2021.

If you have a self-contained motorhome or caravan, then you can book to arrive from the 1st April 2021

If you have a tent or trailer tent then you can book to arrive from the 17th May 2021.

If you want to book a pod, you can book from the 1st April 2021.

You can now book the Ready Tent for 2021. 

What facilities are open/closed?

The shared facilities will be open from the 17th May 2021.

There may be times when we have to close some/all of the facilities at short notice for a deep clean, or due to changes in government regulations. We will try our best to keep you informed of these changes. All shared facilities are used at your own risk.

The activities usually on offer are also reduced – we cannot offer Sticky Club. Animal Feeding will run at a socially distanced capacity and the bar activities/events will be on an ad-hoc basis.

Can I book a Pod or Ready Tent?

Yes, you can book both the pods and the Ready Tent. 

Can I book for a group of family/friends?

Yes. But we do need contact details for all adults over the age of 16 or they must scan in using the Test & Trace QR code at reception.

What are you doing to help keep guests safe?

Measures include increased cleaning and operating the site at a reduced capacity. Please see more information on this page.

What happens if I fall ill while I am staying with you?

If you feel unwell with COVID-19 symptoms during your stay, please self-isolate at your pitch and call us. We will advise you to arrange a test (call 119 or use this link) and follow the advice given.

What if I can't come on my booked dates because I'm unwell?

We offer flexibility with your booking – if you need to change the dates because you or a family member falls ill with Covid-19 or you or your family needs to self-isolate, then we will reschedule your booking in 2021 or offer a credit note if you are unsure which dates to re-book. There will be no charges for this.

Your deposit remains non-refundable (except in the event of that government law or our Local Authority forces us to close due to Covid-19 – see below). If you need to cancel your holiday because of Covid illness or because you choose not to travel then we will move your booking to another date in 2021 or offer a credit note for whatever has been paid. If you have paid the balance for your booking (after June 2020), this is also non-refundable.

What if the Welsh Government enforces another lockdown and the site must close?

If Dolbryn is forced to close by law, we will move your booking, offer a credit note or refund your deposit (and balance paid if applicable).

The area I live is in local lockdown, can I still travel to Dolbryn?

We cannot accept bookings or arrivals from areas that are in local lockdown at the time of arrival. Please contact us to re-schedule your booking or arrange a credit note. 

What do I need to do to keep myself and my family safe while on site?

You can find out more about what we expect from our guests here.

Can I have day visitors?

Yes, day visitors are now permitted on site. However, they must report to reception on arrival because we need their contact details for the Test & Trace system. There is a small charge of £3 for adult visitors and £1.50, payable on arrival.

Will the chemical toilet disposal points be open?

Yes, these will be open at all times. Along with the water taps on the fields. 

Can I bring a shower tent to go alongside my caravan or motorhome?

No. Shower tents are not permitted. Toilet tents are ok, but these must fit on your pitch with your tent. 

What about the local area? Will anything be open?

Local relationships are really important to us all and some residents are understandably apprehensive about the potential impacts of returning visitors; they will need reassurance demonstrated by your thoughtfulness. Please support local businesses where possible,

You can check our website pages for ideas of days out and activities, but it is worth contacting venues before you set out, to check opening times and booking procedures. 

In our local town, Newcastle Emlyn, there are shops, gift shops, cafes, take-aways, restaurants and pubs all open. And there is free parking in the town car parks.