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Terms & Conditions

Booking and Covid Policy

  • A 15% deposit is required at the time of booking to secure your pitch.

  • The balance is due 30 days before arrival. You will receive an email reminder.

  • We offer flexibility with your booking – if you need to change the dates because you or a family member falls ill with Covid-19 or you or your family needs to self-isolate, then we will reschedule your booking or offer a credit note if you are unsure which dates to re-book. There will be no charges for this.

  • Your deposit remains non-refundable (except in the event that government law or our Local Authority forces us to close due to Covid-19 – see below). If you need to cancel your holiday because of Covid illness or because you choose not to travel then we will move your booking to another date or offer a credit note for whatever has been paid. If you have paid the balance for your booking, this is also non-refundable.

  • If Dolbryn is forced to close by law, we will move your booking, offer a credit note or refund.

  • Please check at the time of booking for updated information on Covid laws, restrictions and regulations.

  • Under no circumstances should you travel to Dolbryn if you (or anyone in your party) feel (or have felt in the last 14 days) unwell or are showing symptoms of Covid-19. In this case please contact us to re-arrange your booking or arrange a credit note.

  • For 21 days after departure, we will keep data such as a contact name, address, telephone number and arrival date for each guest, and if required, these will be passed to the NHS Wales Test, Trace and Protect Service (more information here https://gov.wales/test-trace-protect-your-questions)

Pitches

  • Our pitch prices include two adults, a car, a caravan awning or one additional unit (shelter/gazebo/pup tent/toilet tent) and up to two dogs.

  • It is your responsibility to ensure that you can fit both your vehicle and unit on the pitch allocated to you.

  • If you bring extras these must fit within the pitch.

  • Max 6 guests per pitch, with a maximum of 4 of these being adults.

  • If your party is larger than this then you will need to book 2 pitches.

  • No flashing or very bright lights – these can be quite disruptive and distracting to other guests.

 

Arrival

  • Check in is between 2.00pm and 7:00pm.

  • Check out is by 12 noon on the day of your departure.

  • Reception closes at 7pm, so please notify us if you expect to be later than this.

 

Cancellation

  • If you need to cancel your booking (for any reason unrelated to Covid-19) please let us know as soon as possible. Refunds are not normally given without at least one month’s notice and a justifiable reason. All deposits are non-refundable.

 

Vehicles

  • Strictly one car is to be parked by each pitch/pod/ready tent.

  • You can book additional cars (at an extra nightly cost) but these must be parked in our parking area – they cannot be parked next to your tent.

  • Please notify us in advance if you will be bringing a commercial vehicle.

  • DRIVE SLOWLY! 5mph MAX speed on site at all times - be it by car, bike or any other wheeled transport.

 

Etiquette

  • A pitch is reserved for you with the expectation that all of our guests will follow the usual customs of good camping and caravanning.

  • We reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us and no refund of monies will be paid.

  • Please observe the good camping etiquette code and do not allow noise/music from your pitch to disturb others.

  • If you can hear music outside of your pitch then it is too loud.

  • All music/television/games tablets should be inaudible by 9:30pm.

  • Children should be back with their parents/adults by 9:30pm.

  • All guests are asked to observe our strict quiet rule after 11:00pm.

 

Children

  • Children must be kept under proper supervision at all times, in all areas of the park.

  • There are two ponds and a stream here at Dolbryn, and although the ponds are gated, they can be a dangerous area for children to be unsupervised.

  • Children under 8 years old should be supervised whilst using the toilet and shower facilities.

  • Children should return to their parents by 9:30pm.

 

Fishing

  • A coarse fish rod licence (see www.gov.uk/fishing-licences/buy-a-fishing-licence) is required for fishing in the lake.

  • No bathing or paddling is allowed.

  • No night fishing is permitted.

  • Children must not fish alone and must be accompanied at all times within the fenced lakeside area. 

 

Dogs

  • Dogs are welcome at Dolbryn (we do not allow breeds listed as Dangerous Dogs).

  • Please pick up their poo.

  • They must be on a lead at all times throughout the site, except when using the designated dog walking areas at the top field or in the vineyard.

  • Please do not leave your dog unattended.

  • We do have a doggy day kennel available for hire if you wish to go out for a few hours without your dog; please enquire at reception.

  • We allow a maximum of 2 dogs per pitch.

  • A dog may be accommodated in the pods by prior arrangement.

  • Sorry the Ready Tent is not suitable for dogs.

 

Fires

  • Fire pits and barbecues are permitted providing they are put on bricks or blocks to prevent damage to the grass.

  • If you need to borrow bricks then please ask at reception.

  • We hire out fire pits which we deliver to your pitch. Ask at reception to reserve one.

 

Rubbish

  • Please dispose of all rubbish responsibly. Recycling bins and general waste bins are provided onsite for you to separate your rubbish at all times.

 

Website and images

  • We take every care to ensure that the details on this website are accurate. Photographs taken of the park are for guidance only.

 

Complaints

  • Please notify us of any problems or dissatisfactions around the site.

  • If it is under our control to correct them then we will do our best to rectify the problem so you can enjoy the rest of your stay.

 

Liability

  • We cannot be liable for any personal injury (fatal or non-fatal) unless caused by a negligent act or omission by the company or its employees. 

  • Dolbryn Caravan and Campsite will not be liable for any injury, loss or damage to any property.

 

Data Protection

  • We collect and hold personal data so that we can create and maintain your booking. Should you opt to receive marketing e-mails from us, we will also store your e-mail address in order we can send you such e-mails a few times a year. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.

For more detailed information about your personal information and our commitment to protecting it, please see our Privacy Notice.

 

Contract

  • Our contract is subject to these terms and conditions of booking. The personal details you provide must be true and correct. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests or staff. In the event no refund will be made.

 

If any further information is required we are more than happy to answer your enquiry either by email (enquiries@dolbryn.co.uk) or phone (01239 710683).  Our office hours are from 9am to 7pm.