COVID-19 booking guarantee
The Covid-19 panemic has changed the way many businesses accept and process their bookings. To give you peace of mind, our policy surrounding payment, deposits and refunds is simple.
We offer flexibility with your booking – if you need to change the dates because you or a family member falls ill with Covid-19 or you or your family needs to self-isolate, then we will reschedule your booking in 2022 or offer a credit note if you are unsure which dates to re-book. There will be no admin charges for this.
Your deposit remains non-refundable (except in the event of that government law or our Local Authority forces us to close due to Covid-19 – see below). If you need to cancel your holiday because of Covid illness or because you choose not to travel then we will move your booking to another date in 2022 or offer a credit note for whatever has been paid. If you have paid the balance for your booking (after June 2020), this is also non-refundable.
We cannot accept bookings or check-ins from guests that live in areas that are under local lock-down at the date of arrival. If this is the case for you, please contact us to re-schedule your booking or arrange a credit note.
If Dolbryn is forced to close by law, we will move your booking, offer a credit note or refund your deposit (and balance paid if applicable).