terms and conditi0ns

If any further information is required we are more than happy to answer your enquiry either by email (enquiries@dolbryn.co.uk) or phone (01239 710683).  Our office hours are from 8am to 8pm.

  1. Booking: A 15% deposit is required at the time of booking to secure your pitch. The balance is due one month before arrival. If arrival is within one month then entire balance is due at time of booking.

  2. Pitches: Our pitch prices include two adults, a car, a caravan awning or one additional unit (shelter/gazebo/pup tent/toilet tent) and up to two dogs. It is your responsibility to ensure that you can fit both your vehicle and unit on the pitch allocated to you, and if you bring extras these must fit within the pitch.

  3. Arrival: Your pitch, Pod or Ready Tent will be available from 2.00pm on the day of your arrival. Check out is by 12 noon on the day of your departure. Please notify us if you will be arriving after 8.00 pm as reception closes at this time. Early arrival and late check-out is usually available during quieter times; please enquire

  4. Cancellation: If you need to cancel your booking please let us know as soon as possible. Refunds are not normally given without at least one month’s notice and a justifiable reason. All deposits are non-refundable.

  5. Party size: We allow a maximum of 6 guests onto a touring pitch at any one time, with a maximum of 4 of these being adults. If your party is larger than this then you will need to book another pitch for an additional tent/caravan. If you wish to add people to your pitch after booking then please contact us.

  6. Additional Cars: Strictly one car is to be parked by each pitch/pod/ready tent. You can book additional cars (at an extra nightly cost) but these must be parked in our parking area – they cannot be parked next to your tent.

  7. Etiquette: A pitch is reserved for you with the expectation that all of our guests will follow the usual customs of good camping and caravanning. We reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us and no refund of monies will be paid.

  8. Groups: The following group bookings are not allowed online: groups of 4 or more pitches, single-sex bookings of 4 or more people and groups of 4 or more under 25s. Any group bookings must strictly adhere to the site noise and general etiquette rules.

  9. Noise: Please observe the good camping etiquette code and do not allow noise/music from your pitch to disturb others. If you can hear music outside of your pitch then it is too loud. All music/television/games tablets should be inaudible by 9:30pm. Children should be back with their parents/adults by 9:30pm and all guests are asked to observe our quiet rule after 11:00pm.

  10. Liability: We cannot be liable for any personal injury (fatal or non-fatal) unless caused by a negligent act or omission by the company or its employees.  Dolbryn Caravan and Campsite will not be liable for any injury, loss or damage to any property.

  11. Speed: Please keep speed to a minimum on site at all times, be it by car, bike or any other wheeled transport.

  12. Vehicles: No commercial vehicles are allowed on the park.

  13. Children: Children must be kept under proper supervision at all times, in all areas of the park. There are two ponds and a stream here at Dolbryn, and although the ponds are gated, they can be a dangerous area for children to be unsupervised. Children under 8 years old should be supervised whilst using the toilet and shower facilities. Children should return to their parents by 9:30pm.

  14. Visitors: If you have day visitors to your pitch at Dolbryn please check them in at reception on arrival. There is a small charge for day visitors and any visitor cars must be parked in the parking area.

  15. Lights: Flags and a few decorative lights are acceptable but please no flashing or very bright lights – these can be quite disruptive and distracting to other guests.

  16. Fishing: A coarse fish rod licence (see www.gov.uk/fishing-licences/buy-a-fishing-licence) is required for fishing in the lake. No bathing or paddling is allowed. No night fishing is permitted. Children must not fish alone and must be accompanied at all times within the fenced lakeside area. 

  17. Dogs: Dogs are welcome at Dolbryn (we do not allow breeds listed as Dangerous Dogs), but must be on a lead at all times throughout the site, except when using the designated dog walking areas at the top field or in the vineyard. Please do not leave your dog unattended in your tent or caravan and please ensure you clean up after your dog. We do have a doggy day kennel available for hire if you wish to go out for a few hours without your dog; please enquire at reception. We allow a maximum of 2 dogs per pitch, but sorry no dogs in the pods or ready tent.

  18. Fires: Fire pits and barbecues are permitted providing they are put on bricks or blocks to prevent damage to the grass. If you need to borrow bricks then please ask at reception.

  19. Rubbish: Please dispose of all rubbish responsibly. Recycling bins and general waste bins are provided onsite for you to separate your rubbish at all times.

  20. Website and images: We take every care to ensure that the details on this website are accurate. Photographs taken of the park are for guidance only.

  21. Complaints: Please notify us of any problems or dissatisfactions around the site. If it is under our control to correct them then we will do our best to rectify the problem so you can enjoy the rest of your stay.

  22. Data Protection: We collect and hold personal data so that we can create and maintain your booking. Should you opt to receive marketing e-mails from us, we will also store your e-mail address in order we can send you such e-mails a few times a year. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park. For more detailed information about your personal information and our commitment to protecting it, please see our Privacy Notice.

  23. Contract: Our contract is subject to these terms and conditions of booking. The personal details you provide must be true and correct. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests or staff. In the event no refund will be made.

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Dolbryn,

Capel Iwan Road,

Newcastle Emlyn,

Carmarthenshire.

SA38 9LP

01239 710 683

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For detailed information about how we collect, use and store your personal information please see our Privacy Notice

Dolbryn Farm CYF trading as Dolbryn Caravan and Campsite

Registered office: Dolbryn, Capel Iwan Road, Newcastle Emlyn.

Registered in Wales. Company Number: 09708563

© 2016 Dolbryn Caravan and Campsite